Shipping Policy

At Velmurax, we give our customers an excellent shopping experience.

Our procedure stays clear and simple from the order to the delivery. Shipping is free on all orders, in all countries.

Order cut-off time

Our cut-off time is 17:00 (GMT+1).

An order that arrives after this time goes into the next business day. This can add one day to the estimated delivery time.

Order handling time

We prepare each order in 1 to 2 business days. Business days are Monday to Friday.

We then give your order to one of our reliable local carriers.

Transit time

The transit time is 6 to 10 business days. Business days are Monday to Friday.

Delivery times

These are our estimated delivery times:

• Europe: 6 to 10 business days (Monday to Friday)
• The United Kingdom: 6 to 10 business days (Monday to Friday)
• The United States: 6 to 10 business days (Monday to Friday)
• Australia: 6 to 10 business days (Monday to Friday)
• Canada: 6 to 10 business days (Monday to Friday)
• Spain: 6 to 10 business days (Monday to Friday)
• France: 6 to 10 business days (Monday to Friday)

The total shipping time is 7 to 12 business days.

Shipping costs

Free shipping. All orders ship at no cost to you. We do not apply a minimum order value.

Delivery problems

Tell our customer service staff if something goes wrong with your delivery. A delay and a lost package are two examples.

We then help you and make sure that your order arrives safely and quickly.

If a package is lost, or if a courier problem stops the delivery, write to us. We send a replacement at no more cost.

Our address is support@velmurax.com

How to track your order

You get an email notification with a tracking number after your order leaves us. The email also contains a tracking link. Use this link to see the progress of your package.

The tracking information can need 1 to 2 business days to change after the shipment. A short delay is normal.

Pickup point and missed deliveries

When a carrier takes your package to a pickup point, we pay all of the delivery costs.

A package that you do not collect goes back to us. We can then subtract a handling cost of €25 from your refund. This cost pays for the return shipping.

Contact Information

Store Name: Velmurax

Address:
Damveien 6
1672 Kråkerøy
Norway

This address is for administrative correspondence and authorized returns only. We do not have a physical retail location.

Email: support@velmurax.com
Phone: +47 907 67 250

Customer Support

Business Hours:
Monday to Friday: 09:00 – 17:00 (GMT+1)

Response Hours:
We answer in 24 hours on business days.