30-Day Easy Returns

At Velmurax, you must feel confident when you shop with us. If your order does not satisfy you, our return procedure and refund procedure stay simple and clear.

This policy is applicable to orders in all countries.

Key information

• Return period: 30 days from the delivery date
• Refund processing time: in 7 business days after our approval
• Restocking costs: none
• Return shipping costs: you pay, but not for a defective, damaged or incorrect product
• Exchanges: we accept exchanges

Return eligibility

A return in the 30-day period is possible if all of these conditions are true:

• The product is unused and in its initial condition.
• All initial packaging, accessories, tags and documents go back with it.
• You pack the product safely, to prevent damage during the return shipment.

The initial shipping costs are not refundable.

Defective, damaged or incorrect products

Write to us immediately if one of these conditions applies to your order:

• The product arrived with damage.
• The product has a defect.
• The product is not the product that you ordered.

Send an email to support@velmurax.com with this information:

• Your order number
• A description of the problem
• Clear photographs of the product and of the packaging

Velmurax then pays all of the return shipping cost. You can select one of these options:

• A replacement product
• A full refund

Report shipping damage in 48 hours from the delivery.

Returns if you change your decision

A return is also possible for one of these reasons:

• You ordered the incorrect product.
• The size is not correct.
• Your personal preference is different.
• You no longer want the product.

The 30-day period stays the same, and the conditions above stay the same.

But the return shipping cost for these returns is your cost.

Exchanges

Do you need a different size, a different colour or a different product?

Write to support@velmurax.com in 30 days from the delivery date. Our staff then give you the exchange procedure.

If you do not get a product

If your package does not arrive, write to support@velmurax.com Our staff then examine the shipment with the carrier.

If the carrier confirms a lost package, you can select one of these options:

• A replacement shipment
• A full refund

How to start a return

1. Write to us. Send an email to support@velmurax.com with your order number and the reason for the return.
2. Wait for the return authorization. We give you an approved return address and full return instructions.
3. Pack your product safely. Put all accessories, tags, manuals and initial packaging in the package.
4. Send the return. Use a reliable shipping carrier, and obey our instructions.

Important: a return needs our authorization before you send it. Our business address is not a public collection point.

Refund procedure

We examine each return when it arrives.

After our approval:

• The refund goes to your initial payment method in 7 business days.
• Your bank or your payment company can change the refund time.
• We do not apply a restocking cost.

Order cancellations

A cancellation is possible before the shipment. Send an email to support@velmurax.com

If your order is already on its way, wait for the delivery. Then use the return procedure above.

Contact Information

Store Name: Velmurax

Address:
Damveien 6
1672 Kråkerøy
Norway

This address is for administrative correspondence and authorized returns only. We do not have a physical retail location.

Email: support@velmurax.com
Phone: +47 907 67 250

Customer Support

Business Hours:
Monday to Friday: 09:00 – 17:00 (GMT+1)

Response Hours:
We answer in 24 hours on business days.