FAQ
Frequently Asked Questions
1. How long is the shipping time?
Each order goes out in 1 to 2 business days. The transit time is usually 6 to 8 business days.
From the purchase, the total estimated delivery time is 7 to 10 business days.
2. Do you give free shipping?
Yes. All orders ship free.
3. Can I return a product or exchange a product?
Yes. A product that is unused and has no damage can come back in 30 days from the delivery date.
We accept exchanges.
Our return policy and refund policy give the full information.
4. Who pays for the return shipping?
The return shipping cost is your cost. But we pay this cost for a defective, damaged or incorrect product.
5. How do I start a return?
Send an email to support@velmurax.com with your order number.
We then give you full instructions and an approved return address.
6. How long is the refund time?
The refund goes out in 7 days after we get your returned product and examine it.
The money goes to your initial payment method.
7. Which payment methods do you accept?
These are our payment methods:
- Visa, Mastercard, American Express
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
- UnionPay
8. Is my payment information safe?
Yes. A safe 128-bit SSL encrypted system processes each transaction.
Your card details do not stay on our servers.